Xceed Learning
Skill Enhancement Program
Skill Enhancement Program
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Skill Enhancement Programs offer comprehensive online learning material in the area of soft skills for the salespeople who want to develop their career. The programs are created to provide competitive edge training to enhance the skills that will help you to proficiently accept the challenges in today’s aggressive selling environment.

Customer Relationship Management
In this program, you will learn the value of customer relationships in today’s business environment and identify the skills and qualities required to manage customer relationships and more.

CourseCourse Outline  

After going through this program, you will be able to:
  • Recognize the benefits of maintaining long- term relationships with customers.
  • Identify the guidelines for solving customer problems.
  • Identify the skills and qualities required to manage customer relationships.
  • Recognize the expectations of your customers.
  • Identify the preferred style of your customers

Course Content

1. Customer Relationships
a. Overview
b. Understanding Customer Relationships
c. Interaction Models
d. Problem Solving
e. Dynamics of Customer
f. Customer Expectations

2. Managing your Customers
a. Communication Skills
b. Managing Right Attitude
c. Resolving Complaints

3. Building Long-Term relationships
a. Retaining your Customer
b. Customer Knowledge
c. Customer Database
d. Building Customer loyalty
e. Techniques
Time Management
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Skill Enhancement Program is an XceedLearning initiative